United Services Group Healthcare division (HFS) provides comprehensive environmental services programs, customized to fit the specific needs of each organization and meet the requirements of JCAHO. The appearance of your healthcare facility is the first impression on patients and visitors. A clean, safe environment builds confidence in the services provided. We take pride in supporting the facility to create a nurturing healing environment. We’ll help you get a clean bill of health!
Hospital Environmental Services is about more than just cleanliness. Our services are focused on the top challenges that our clients face daily.
- Increased focus on patient care
- Guarantee service outcomes
- Maximize staff productivity
- Improve revenue stream
- Ensure consistently high levels of cleanliness
- Raise patient and staff satisfaction
- Employ environmentally conscious cleaning practices
- Prevent hospital-acquired infections
The advantages of choosing USG is our attention to:
- Recruiting, Hiring and Training Practices
- Employee Incentive Programs
- Quality Assurance Program
- Safety Program
Recruiting, Hiring and Training: At USG we have designed our staffing plan to deliver quality cleaning to exceed our client’s expectations. We do that with a Four Key Training program:
- Each building staff is designed for that specific building’s density, floor coverings, and usage.
- Each team is designed to be placed in a specific area within a building.
- Within each team the job classifications are divided by task to be performed in specific areas such as floor technician, restroom technician or general cleaners.
- Each job classification has an elevated level of pay to match the task requirements.
Training: Due to increased risk of infection, USG employees go through stringent training to ensure the safety of all involved. As in all divisions each task is broken down into a stand alone techniques to provide detailed education on the process as well as what needs to be done if there is a breakdown in the process. Training is put into three categories.
- Routine is the frequency of the task that is performed in functional areas or according to usage of the area.
- Periodic are those tasks additional to, but in conjunction with, routine tasks.
- Project are tasks done in accordance with a planned program and are performed by individuals specifically trained for the task.
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Retention and understanding of material in the Healthcare arena is imperative to the support function we are providing the facility. There are daily, weekly, and monthly checklists to ensure the employee is up to speed on the latest information available for infectious diseases and how to eliminate and/or minimize the risk. Assessment tools are used and maintained for each employee.
- Knowledge Assessments
- Skills Checklist
- Visual Observations
- TQM / Quality Inspections
Incentive Programs – USG utilizes an incentive program for all levels of employees within a healthcare facility. The program is designed with that site’s specific needs and agenda. Typical elements that USG carries from division to division are:
- Staffing Performance
- Appearance
- Attendance
- Congeniality and attitude
- Consistency of service
- Response to requests
Quality Management Assurance Program is based on inspection systems that reache all phases and levels of operation.
- First Phase is the managed Facility Quality Control Inspections, occurring on a timely basis by various levels of supervision and management. Defects in the quality of service are measured on an area-by-area basis.
- Second Phase USG’s Vice President of Operations performs a semi-annual Facility Quality Management audit on all operational aspects of performance of the service at each client’s location.
- Third Phase USG’s Vice President of Risk Management and Operations perform an interview with the client reviewing the findings of second phase. USG Facility Quality Management System is to be a pro-active management system where the client is not managing the janitorial process on a daily basis. USG has been selected by the client to fulfill the obligation as contracted without their involvement. This phase is an important phase, as it produces the exact measurement by the client on the overall performance of USG.
- Fourth Phase The entire results from phase 1,2 & 3 are reviewed by USG’s executive committee to review the clients attitude, additional needs (re-engineer facility, new equipment, new task routes), employee salary increases, and the need for additional services.
Safety Program USG maintains a proactive approach to safety to eliminate risk, decreased liability, improve productivity and keep the job-site safe. We believe that investing in the prevention of accidents and losses is the most responsible way to control costs with both our clients and USG.
The VP of Risk Management ensures implementation of programs, supervisor’s compliance, and observes work practices through audits at each facility. An overview of USG’s safety programs:
- Corporate Safety and Risk Department
- Safety standards & procedures
- Incident review committees
- On Site Safety meetings
- Monthly safety training topics
- Safety incentives
- Regulatory compliance
- Hazard communication and Material Safety Data Sheets
- Slip meter testing
- Vehicle driver record checks
- Site specific manuals
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